Utilities Solutions

The utilities sector is a powerful engine of economic growth; however it has not been immune to the global recession. The utilities sector is complex and changing rapidly. Since prices and demand have both declined while competition risen, utilities are under pressure to provide the same quality of service while cutting costs and improving environmental quality. As such, utilities companies are re-examining every aspect of their business, including the way they communicate.

How can we help?

Napersoft CCM document automation software can simplify and automate the document creation, composition and distribution process to improve productivity and reduce operational costs. Customer satisfaction and employee productivity will greatly increase, resulting in higher profitability.

The Napersoft solution is open-standards and web-based to integrate seamlessly with your existing business systems. And since template creation and business rules are created and maintained by business users through an easy-to-use interface, the reliance upon IT resources is reduced.

Napersoft provides utilities the opportunity to attract new customers or retain and cross-sell to existing customers by making it easy to include transpromo marketing messages in routine customer communications such as invoices or contracts. Napersoft CCM for utilities will eliminate the complexity from your document generation process and enable you to:

• Create and deliver personalized customer communications, such as residential and commercial bills, correspondence, and marketing materials, in their preferred format including print, e-mail or the Web
• Reduce call center volumes by speeding up response times and improving accuracy of customer communications
• Empower employees such as customer services or call center personnel to create document templates and business rules without relying upon IT
• Maintain compliance with regional, state, or federal regulations
• Access client data from line-of-business applications to automate the document generation without additional manual data entry
• Simplify the document generation processes, speeding up response times and improving accuracy by eliminating error-prone manual processes
• Reduce document processing, postage and mailing costs for increased profitability
• Ensure standardisation and content control through the use of pre-approved templates
• Deliver personalized documents to customers in their preferred format including print, email or the Web
• Ensure brand compliance and consistency by storing and reusing commonly used objects like charts, tables, images, graphics, and business rules across all enterprise business applications
  

Applications

• Correspondence
• Invoices
• Contracts
• Statements
• Direct mail
• Marketing