Public Sector Solutions

With continuous advances in technology and practices, customer interactions with businesses have become streamlined, faster, and easier. Customers now expect this same level of service from the Government — on the Federal, State, and local level. Pressure to improve performance and efficiencies with fewer resources have forced many government organizations to find innovative ways to deliver increased levels of service with static or shrinking budgets. Integrating large legacy systems and paper-based processes with new electronic information systems is a critical factor in the success of new government e-business and collaborative initiatives.

Napersoft is a proven and trusted partner for governments of all sizes to standardize and automate business communication processes, and develop and implement cost-effective customer communication solutions that enable them to be more effective and accountable within their communities. Our powerful, flexible and easy-to-use customer communication solutions help government organizations improve efficiencies, reduce costs and enhance customer service. Our solution provides centralized control of all communications that is particularly well suited for the decentralized, multi-office operations of the Public Sector and Government agencies.

How can we help?

Napersoft's customer communication management solution allows Government and Public Sector agencies to:

• Set up and administer a centralized customer communication management solution across a diverse, multi-office and geographically separated organization
• Manage document templates and content from a single source, ensuring consistent and high quality communications
• Ensure compliance and records management obligations are controlled from a centralized and secure document repository
• Meet the compliance, legal, reporting and freedom of information requirements of new legislation including the Patriot Act, the Freedom of Information Act, PIPEDA, HIPPA, and the Gramm-Leach-Bliley Act
• Centralize control over storage, manipulation, requests and access to documents and confidential material
• Have business rules and processes applied transparently, behind the scenes to reduce the involvement of end users and increase adoption
• Connect seamlessly with leading, existing enterprise content management solutions and legacy systems
• Ensure the authenticity, integrity, and confidentiality of documents from the point of their creation to the point of receipt by the regulators or officials
• Ensure individual accountability for actions initiated under their own unique user profile
• Prevent unauthorized or unintended changes to critical information by assigning business rules and privileges to individual or group accounts

Applications

• Correspondence
• Policies
• Statements
• Explanation of
  benefits
• Contracts
• Quotes
• Billing notices
• Proposals