Insurance Communication Solution

Insurance Solutions

Insurance companies are facing more scrutiny than ever before. Competitive pressures, increased loss exposure, and increasing government regulation mean that challenges are mounting for insurers.

Some of the specific challenges that the insurance industry face today include:

Increased pressure to improve productivity and profitability
Fierce competition globally
Declining premium growth rates
Globalization, consolidation & deregulation
Changing consumer expectations
Increasing demands and tighter budgets from customers
Staffing and other cutbacks are necessary to stay competitive
Heavier emphasis on compliance, performance, quality and delivery
Concerns around the economy, stability and security require increased risk protection measures

In addition, new realities such as terrorism and global warming are forcing insurance companies to re-evaluate their business policies and premiums. For example, new measures such as the Terrorism Risk Insurance Act (TRIA) have been put in place, requiring insurers and the U.S. government to share losses in the case of a major terrorist attack. In response, insurance companies will have to charge higher premiums and shift revenues from other priorities to pay for these services.

How can we help?

Napersoft's customer communication management solutions help insurers streamline their business processes, reduce administration and IT costs, and increase top-line revenue growth. Our solutions enable insurers to retain customers, build strongerrelationships and increase profitability, providing a direct and measurable return on their investment. Here are several ways your business can benefit:

Greatly improve business operations with centralized communication management - significantly improving processing times and simultaneously lowering implementation and maintenance costs
Stay ahead of competition by providing customer's the information they require in real-time via email or the Web, reducing call turnaround times and allowing you to focus on new sales opportunities
Strategically manage costs by enabling more efficient means to communicate with customers, increasing employee productivity and customer satisfaction
Alleviate constraints from legacy systems and processes by easily integrating data from disparate sources using XML messaging
Improve underwriting turnaround times and enable real-time on-line transactions with the use of e-signatures
Reduce administration and claims processing times resulting in a reduction of administration staff and greater flexibility
Maintain high level of quality and professional standards through the use of pre-approved templates and content
Provide superior customer service by providing a self-service Web portal for customers to view all historical information related to them such as claims, letters, applications, etc.
Provide managers real-time access to all business transaction metadata via convenient dashboards
Improve end-to-end tracking and adhere to regulatory requirements such as Sarbanes-Oxley Act, HIPAA and SEC 17a by automating business rules and archiving customer communications to a secure and reliable content repository
Ensure that only authorized users can modify or create document templates and content by assigning specific roles and privileges to user accounts
Take advantage of 'householding' by combining documents intended for the same address or same policyholder into a single envelope to reduce postage and mailing costs
Reduce the need for printed documents by providing customers multi-channel delivery methods such as email or the Web