Facing such traditional challenges as customer retention and revenue generation, the insurance industry today is pushed by such non-traditional challenges as new and less costly product distribution channels and the accountability of 21st century consumerism. To meet those challenges, the industry demands cost-effective technology solutions to leverage its considerable IT investment — and its vast informational resources — for agent, insured, regulatory and third party self service.

Goals
To achieve significant cost reductions and reduce time to market, industry leaders are utilizing cutting-edge technology that integrates unrelated platforms and applications into on demand customer communications management processes. By creating, managing and delivering customer communications more efficiently than ever, leading companies want to retain customers, enhance customer services and lower operating costs.

Situation
Competitors are offering faster service, greater flexibility and on demand access to information and service. Ever-changing regulatory requirements complicate the industrys drive to achieve more efficient, effective and personalized customer communications. Legacy systems, multiple claims-processing platforms and the high costs of information technology make change expensive and time-consuming.

Solution
Insurance companies use Napersoft solutions to assist in delivering innovative, quick-to-market products and services that support customer acquisition and retention strategies. Our on demand customer communications management solutions allow an insurer to access the most recent data about an insured, review all the correspondence and documentation related to an insured, policy, securely distribute to all appropriate parties and then archive all necessary communications.