Healthcare Communication Solution

Healthcare Solutions

Rising costs, increased regulatory requirements, and heightened exposure to legal liability are prompting healthcare providers to re-examine every aspect of their operations. Ensuring high quality and effective communication between healthcare organizations and patients, clinicians and employees is critical to the health care industry.

How can we help?

Napersoft CCM for the health care industry enables hospitals, pharmacies, MCOs, and other healthcare and health plan providers to automate the creation and distribution of documents including corporate and regulatory policies, sensitive patient information, benefits packages, explanation of benefits and enrolment kits.

Through the use of Napersoft CCM’s pre-approved document templates and business rules, health care providers can ensure regulatory compliance (HIPAA) and confidentiality of Protected Health Information (PHI). Streamlining business communication processes increases employee productivity and reduces operating costs, improving the bottom line of healthcare providers. Patient satisfaction is greatly increased as well, since they can receive high quality, personalized documents in minutes and in the format of their choice such as print, email or the Web.

Napersoft CCM enables health care providers to:

Equip business users with standard tools to manage business processes and document template content without the need for IT resources
Increase employee productivity by streamlining business processes and standardizing document templates, paragraphs, images and content
Improve the quality and efficiency of patient communications resulting in increased patient satisfaction
Deliver sensitive patient information in a timely manner via multiple channels such as print, email or the Web
Prevent inadvertent or unauthorized changes to business critical data and ensure quality and compliance to regulatory requirements