Customer Communication Management Software from Napersoft

Product Overview

Napersoft's Customer Communication Management (CCM) software enables organizations to quickly and easily create, distribute, and archive personalized customer documents including letters, policies, statements, explanation of benefits, contracts, quotes, billing notices, and proposals. Customer data from core enterprise systems, such as ECM, CRM, or ERP systems, is seamlessly integrated with approved templates for real-time, near time or high-volume batch document generation and distribution via print, email, fax or the Web.

The Napersoft Solution

For more than 20 years, Napersoft has been a leading provider of document generation technologies. Our high transaction high availability mainframe platform solution,
Napersoft zCCM 5.2, is running in organizations around the world. Napersoft CCM 6 is our latest distributed platform solution. It was developed for today’s wired world and offers browser-based computing from any device with many new and advanced features.

Napersoft Streamlines Customer Communications

Top 5 business drivers that Napersoft addresses:

Adverse Economic Conditions: Rising competition and decreasing market growth rates are forcing organizations to find new innovative ways to grow revenues, maximize their return on investment and maintain a competitive advantage. We can help your business streamline business processes, improve employee productivity, and reduce costs by replacing time-consuming, paper-based processes with real-time automated document generation.
Shortage of Qualified Staff: Through the use of pre-approved document templates with pre-defined business rules and styles, you can quickly and easily create personalized customer documents in seconds, and you won't need to spend weeks training your employees to do it. Napersoft software is easy to learn and use. Your customer facing employees will be able to respond more efficiently to customer requests, improving customer satisfaction and call turnaround times.
Operational Efficiency: Napersoft software integrates easily and seamlessly with your existing core business systems and is easy to install, deploy, and use. Business users with assigned administrative rights, can set up new templates and content, establish business rules and processes, and administer user accounts privileges without the need of IT resources.
Regulatory Compliance: As pressures from regulatory boards increase, control over document content and an audit trail of all customer communications is becoming increasingly important. Standardizing document templates, paragraphs, images and content, prevents any inadvertent or unauthorized changes. Plus, you decide which documents need review and approval prior to delivery, and they can be automatically routed to a supervisor for final approval. By automating business rules for archiving customer communications, you can ensure legal and regulatory compliance (SOX, HIPPA, GLB, etc.).
Environmental Concerns: Reduce paper and printing requirements and save time and money with electronic document delivery and storage. Improve customer satisfaction with real-time delivery of highly personalized documents via email, efax or the Web.