Customer Communication Management Software from Napersoft

Napersoft CCM Express Document Platform

Napersoft CCM Express Document Platform provides software solutions that automate the creation and distribution of all types of documents such as customer correspondence, policies, agreements, explanation of benefits and other forms of personalized documentation. The Napersoft Customer Communication Management (Napersoft CCM) solution combines an easy-to-use document template design tool built on Microsoft Word along with a sophisticated workflow engine that allows you to create and distribute documents based on your choice of process methods: Batch, Interactive and/or OnDemand.

At the time of document creation, variable data can come from a variety of sources including existing legacy applications, databases and/or user prompts, and be merged into templates to create a highly personalized document for a specific customer. Napersoft CCM handles all the tasks of merging data, inserting paragraphs and images according to the template design and formatting the output into a professional, great-looking document you will be proud to send to a customer.

The use of pre-approved document templates and content will ensure consistency and reduce errors in customer documents, simplifying the document creation process and increasing customer satisfaction by reducing document turnaround times.

Napersoft CCM Template

Napersoft CCM Express Document Platform capabilities don’t stop there. After the document is created, Napersoft CCM allows you to archive the document according to internal and regulatory standards and distribute the document to your customer based via their preferred method of receiving information whether it be mail, email, fax, or self-service through a Web portal. Napersoft CCM’s householding functionality features sophisticated distribution management capabilities that allow you to group and sort your documents before distribution to significantly reduce your distribution costs.

Benefits

Improved Customer Service – Delivers great-looking documents that are personalized and distributed in the method each customer prefers
Expense Reduction – Saves you money with reduced postage fees and other operational expenses
Business Growth – Transforms routine correspondence into personalized messages for selling new services to existing or new customers
Process Optimization – Optimizes the processes of template creation, document formatting, generation, and distribution so employees can be more productive with their core responsibilities
Regulatory Compliance – Facilitates regulatory compliance by using required formats and terminology
Reduced IT Support – Simplifies document creation and ease of administration