Customer Communication Management Software from Napersoft

Napersoft CCM Product Overview

Napersoft CCM 6 is a browser-based customer communications management system for creating, publishing, managing and archiving complex Batch, Interactive, or OnDemand customer documents. Napersoft CCM enables businesses to streamline document generation business processes with core business applications.

Select the Napersoft CCM Document Platform that best suits your business needs:

Enterprise is for large or very large businesses and/or organizations with 500 or more users.

Express is for small or medium businesses and departments within large organizations with less than 500 users.

Whether you are a small organization or a large enterprise that requires thousands or millions of personalized customer documents, Napersoft CCM is the ideal solution for your customer communication needs and brings with it very real benefits to your business:

Key Benefits to Your Business

Empower Business Users

Enable business users with tools to manage business processes and document template content without the need for IT resources
Create personalized customer documents in seconds, not days
Spend less time with each call and increase personnel productivity

Improve Document Quality and Consistency

Take advantage of Microsoft Word's editing tools to manage dynamic document templates for greater accuracy, productivity and superior look and feel
Prevent inadvertent or unauthorized changes by using pre-approved document templates, paragraphs, images and content

Reduce Operational Costs

Reduce cost of postage and printed documents by distributing customer communications via email or the web
Take advantage of 'householding' by combining documents intended for the same address into a single envelope
Integrate easily with your existing business systems to reduce time to create, deliver and archive documents

Increase Customer Satisfaction

Create customer communications in seconds, not days
Enable customer self-service with web based portals
Communicate more frequently and more effectively with your customers
Reduce the number of customer inquiries and eliminate call backs

Adhere to Regulatory Compliance

Standardize document templates, paragraphs, images and content to prevent inadvertent or unauthorized changes
Respond to regulatory requirements more easily and cost effectively
Automate business rules for archiving customer communications so you ensure legal and regulatory compliance (SOX, HIPPA, GLB, etc.)