Napersoft Letter Generation Software

Napersoft CCM letter generation software is used to compose, format, and distribute personalized documents such as correspondence, letters, policies, agreements, statements, and explanation of benefits (EOBs). Business users can quickly and easily create document templates with Napersoft CCM’s author tool built on Microsoft® Word. The Napersoft CCM solution also provides an open integration to your data and other business applications. By automating the document creation and distribution process, our customers have improved efficiencies, reduced costs, mitigated regulatory compliance risks and improved customer satisfaction.

Napersoft Letter Generation Process

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Napersoft CCM Customers

As as a trusted provider of Customer Communications Management (CCM) solutions, Napersoft has customers in virtually every major industry including: insurance, government, finance, higher education, services and others.

Customer Case Study

Central States Health & Life Company of Omaha (CSO) is a mutually owned insurance company specializing in the debt protection market. The organization partners with over 5,300 financial institutions and automobile dealerships to offer credit insurance to its customers. CSO chose Napersoft CCM to streamline correspondence in their claims department, a department that generates over 70% of all correspondence. The new system requires fewer steps and provides additional ease-of-use. Instead of having to manually input information that is missing from a claims letter, Napersoft CCM automatically prompts business users for the information. Based on business rules, the solution attaches enclosures such as forms or applications that need to be included in a mailing to a customer. According to Dave Dibben, Vice President and Chief Information Officer at CSO, “With the use of easily configured business logic, we have reduced errors and maintained consistency within our letters. Our volume of templates has been cut down to half.” Read more about CSO.