Customer Communication Management Solutions

How can we help?

For more than 25 years, Napersoft has been assisting clients active in virtually every major sector of the economy and public administration in the development and improvement of efficient, transparent and cost-effective customer communication solutions. The broad and reliable industry know-how and experience possessed by Napersoft experts represent the guarantee that we are able to create genuine added value for our clients across the following key sectors: Insurance, Public Sector, Finance, Utilities, Telecom and Cross Industry.

We help our customers, from medium and large companies to enterprises, optimize business-critical customer communication in four typical business situations:

You want to gain the efficiencies and economies of providing self-service customer communications management — without the expense of replacing your current system

You want a customer communications management application that helps you address regulatory and statutory compliance issues, such as those related to HIPAA or the Sarbanes-Oxley Act

You want to replace an existing customer communications management application that lacks the functionalities you need, or that has become too inefficient or too expensive to operate and maintain

You want to replace a customer communications management system that is no longer supported by your vendor

Our customer communication solutions increase workflow efficiency, streamline business processes and greatly improve customer satisfaction, all of which contribute to a real and measurable return on your investment. Real-time customer communications management is essential to effective and efficient customer relationship management. The benefits to your business include:

Leverage core business data from disparate systems within your organization through support of XML messaging
Deliver multi-channel correspondence based on each customer's individual preference—print, e-mail, web, or fax
Enable Business Users to quickly create templates and generate the highest quality customer correspondence
Provide a secure self-service Web-based portal for customers to access all correspondence related to them in real-time
Automate document review and approval processes to improve quality of correspondence and ensure regulatory compliance
Reduce time spent training employees and production costs through the use of the familiar Microsoft Word for template and document creation
Ensure consistency and reduce errors in customer documents through the use of pre-approved document templates and content
Improve customer satisfaction and personnel productivity by reducing call turnaround times

Ensure regulatory compliance by automating business rules and archiving customer communications to a secure and reliable content repository
Reduce the need for IT support by equiping Business Users with standard tools to manage business processes and create document templates and content
Reduce costs and time to market by distributing customer communications via email or the Web
Reduce installation and deployment costs by taking advantage of Napersoft's service oriented architechure (SOA) and use of industry standards such as JEE and XML
Increase revenues by including cross-sell and up-sell marketing messages in all correspondence with existing customers
and many more