Telecom Customer Communication Management Solutions

Telecom Solutions

Telecommunications is a key input factor in economic growth despite so much economic uncertainty. Telecommunications companies realize the importance of effectively communicating with their customers in order not to lose them. As service providers try to offer more services and more complex services, customer service requirements increase exponentially. It is easy for customers to get confused with the abundance of offers and packages available to them, and it is harder for customers to decipher competitive offers and determine what they want.

The telecom industry is addressing the broader customer experience, which includes not just the conversations between its call centers and customers, but the full range of customer contact spanning the time from which the service is ordered, delivery of the product, as well as regular ongoing correspondence such as invoices. At the same time, cost control initiatives are driving service providers to create more self-care options to eliminate costly labor wherever possible.

How can we help?

Napersoft CCM document automation software allows telecom companies to quickly and easily create and deliver any type of personalized customer documents in minutes, and deliver them via the customer’s preferred choice of print, email or the Web.

Telecom providers can make the most of every opportunity to communicate with their existing customers by including marketing messages in all customer correspondence such as statements, billing, or contract renewals. This is a fast and efficient way to inform customers about new features and services.

Easily integrated within existing business systems, Napersoft CCM eliminates the need to consolidate disparate data and since document templates and business rules are created and maintained by business users, there is no need for IT resources. Napersoft CCM enables telecom providers to:

Automatically create personalized customer documents in minutes, and distribute by customer’s preferred choice of print, email, or the Web
Communicate more effectively with customers increasing customer satisfaction and retention rates
Reduce the cost of ownership by combining data from several different business systems into one integrated solution
Take advantage of 'householding' by combining documents intended for the same address into a single envelope, reducing postal and mailing costs
Spend less time drafting customer documents so customer service teams can handle more call volume
Conform to regulatory compliance requirements by utilizing pre-approved document templates and content
Reduce call center volume by providing accurate, personalized and relevant information to customers
Create cross-sell and up-sell opportunities by including marketing related information in existing customer communications such as statements or contract renewals